Conditions

Union rent a car is the trading name of the company NAVIDIKU.RS d.o.o., with registered office at Brankova 23, Belgrade. These conditions, together with the terms and conditions of our web site and privacy policies. constitute our agreement with you, the renter, for the services we provide in arranging for the supply of car hire. These conditions  shall apply to all contracts for the provision of our services. Union Car Rentals  doesn’t accept conditions other than those listed here. We may change the terms from time to time and you, the renter, are advised to check the website to consider any changes to the terms which apply to you. Rental car of your choice is subject to the terms of the supplier of cars and the laws of the state where the rent is performed.

These terms apply to any booking that you as a renter car make with us. Therefore, it is very important to read the conditions before any reservation. Reservations can not be made without acceptance of our terms. By confirming that you wish to book a car through this website you, the renter, indicate that you have read and understood and accept the relevant terms.If you have a question relating to the rental cars and conditions, please contact us by phone 011/30 30 300.

When forwarding your requests for specific car or class of cars, you will be notified within 48 hours  of your request, except in the case of an application relating to an earlier period, when you will be notified one day before. We will notify you, the renter, by return email where you will find a confirmation number for the reservation. Only after the confirmation of the reservation will be directed to the location of rental.

The rentalcars.com voucher must be presented to the car rental company when picking up your hire car. We cannot be held responsible for rentals rejected if a voucher is not presented.

Union car rental cannot accept liability for any charges incurred as a result of documentation signed for and accepted at the car hire counter.

What is included / excluded in the price?
Please read the special terms. Depending on the car/agencies that decide price may include limited or unlimited mileage. Check the details when booking.

Casco insurance
Casco insurance covers damage to the car or its parts and equipments. Comprehensive insurance reduces the liability of the person who rented the car, except in the case of damage to the car caused by driving under the influence of alcohol, drugs or negligence such as car rental to third parties.

During the signing of the contract to the agency, please check carefully the details of car insurance. There may be some restrictions which vary from agency to agency. For all details on the restrictions, contact upon you take a car . A police report is required for all types of insurance. In case you the driver does not ensure the presence of the police and the police report, the full amount of the damage or theft will be charged the driver, regardless of insurance purchased.

Local deposit
When taking the car to the agency, depending on which agency you choose, you need to payment of deposit in the amount of the value of fuel and damage that may occur during the rental period. The amount of the deposit you will meet during the booking process. Depending on the agency you decide to take the deposit in cash or by valid credit card (pre-authorization), which must be in the name of the main driver. Return of the deposit shall be made by the end of the lease term, the return of car, if the car is returned in the same condition as it was when downloading.

Taxes takeover/return the car after working hours
In most cases, takeover/return the car outside of working hours will be charged extra, depending on the rules of the agency. During the process of booking you will be informed of the amount of taxes takeover/return the car outside of working hours Agency.

Provisions for old drivers
The minimum age required to takeover  the car is 21 year/2 years of driving experience for all car groups. The driver must have a valid driver's license. If you have any questions about the age of the driver, please contact us.

Additional driver
A person who is in a contract registered as the main driver must control a car. If you wont, you can enter in your contract information about additional driver.  During the reservation process you can get information about that service.

Time / cost to rent
Time / cost of rent is calculated on the basis of 24 hours. During the process of booking, specify the date and time of the takeover and the return car, on the basis of which is formed and the price of the lease. If you want to extend the lease thereof, you must notify the Agency in a timely manner, in order to make a new agreement to extend the lease. In the event that the lease ends earlier than the date of signing the contract, the Union rent a car does not guarantee the money back.

Additional equipment (child seat, winter accessories, GPS, etc.)
Prices of additional equipment are different from agency to agency, which you can find information during the reservation process, where in additional services you can choose the option that suits you.

Radius driving
All time of booking you must notify us if you plan to go to other countries. Depending of the agency which you choose, there may be limitations in the form of additional documentation and costs required for driving in some countries.

Change reservations
If you, the renter, wish to make changes to your booking  no charge will be made for amending your booking before the start of your rental. If a change of reservation make any material changes, you will have to pay a supplement.If you want to change the name of the main driver, or the location of the download, it is necessary to require the cancellation and make a new reservation.  In this case, please contact our reservation system. In some cases it may be necessary to tell the agency or change your reservation (after confirmation). In such a case you will be promptly notified. In these situations, the Union Car does not accept liability for any direct / indirect loss that may occur by changing the reservation.

Driver license
When renting a car it is necessary to possess a valid driver's license. The car may be operated only by a person who is in a contract of lease entered as the main driver or additional driver. All persons who drive car must be in possession of their driving licence at all times. Union rent a car will not be responsible in case of non-issuance of a car by the agency, if the reason for not having a driver's license or restrictions on which we are not informed in a timely manner.

Car capacity and car class
Unionrentacar cannot accept liability for the car being unsuitable for all passengers and luggage. Please when booking online www.unionrentacar.com check the data on the maximum number of passengers in cars.Union rent a car will not have any liability in the event that the agency reserved cars replacement alternative cars of the same class or better car for the same price, which you can find information during the booking process.

Provision of cars
Car rental agencies reserve the right to refuse a car to any person who is considered unfit to drive or does not meet eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you, the renter, may have to pay in such a case.

Complaints
If you are dissatisfied in any way with your rental, please report this to the agency as soon as feasible. It is difficult for us to assess any claim regarding your rental if this action is not taken at the time. If you are not satisfied with any aspect of your rental, please contact us.

Mechanical Difficulties / Accidents
In case of breakdown or mechanical difficulties, you must immediately notify agency, in order to get a replacement car or permission to make repairs. In the event of an accident you must immediately inform the local police and agency, and it is necessary to keep all copies of documents that fill in, which will be required when submitting claims for the return policy.

Your hire of any car is subject to the terms & conditions of car hire imposed by agency and to the corresponding laws of the country and/or state in which the rental takes place. You, the renter, constitutes acceptance of the terms Union rent a car, and the terms of the agency.

Terms and conditions of your contract with Unionrentacar.com
Regardless of the method of booking a car, it is important to understand on what principle works Union rent a car. When you present an offer with a price over the phone, or if you use the option of online reservation, if you match all the above conditions, you will accept our offer verbally over the phone or by confirming the booking on the portal. Union rent a car forwards your reservation and information agency, which was confirmed booking, after which the entire procedure car rental transmits agency.

Union rent a car have the right to cancel a booking upon limited or immediate notice in certain circumstances, such as the insolvency of a car hire company. In all circumstances we will use our reasonable endeavours to arrange for the supply of an alternative car, but at periods of high demand it may not be possible. 

Terms of portal Union rent a car
It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to interface, with this website to retrieve content and/or any other data, including prices. Any activity that we consider places undue load or stress on our systems will be terminated.

Data protection
All personal data and credit card information that come across our website go through a secure server whose primary purpose is protection of your data. Name and address, information about the booking and e-mail addresses are stored in the database. Data is not shared, used or sold without the permission of the owner.

These terms are governed by the laws of Serbia.

Agencies that gave us the confidence